RASBERRI GROUP
•
IRELAND + UK
SOCIAL AND CUSTOMER SERVICE ARE one conversation.
We bridge the gap between what your brand puts out and what your customers send back — bringing social media, content, community and customer service together under one team, one brand voice and one clear escalation process.
CONTENT / COMMUNITY / CUSTOMER CARE
PEOPLE-LED. ALWAYS.
OPERATING ACROSS IRELAND + THE UK
BRAND EXPERIENCE
THE GAP
WE BRIDGE THE GAP.
Your social channels shape the brand people see. Your customer service shapes the brand people remember. When those teams operate separately, the customer feels the disconnect — in DMs, comments, reviews, email and live chat. Rasberri brings both sides together, so every post, reply, escalation and conversation works as part of the same brand experience.
INSTAGRAM
9:41
CONTENT POSTED
Hi — is this bracelet still available in gold?
Yes — it is. I can send you the direct link now.
Anything else I can help with?
WHATSAPP
9:41
My order arrived but I need to exchange the size. Can you help?
Absolutely. I have your order here — I’ll sort the exchange and send
the return steps now.
Thank you! That was so quick.
RESOLVED + ESCALATED
THE IDEA BEHIND RASBERRI
“SOCIAL AND CUSTOMER SERVICE AREN’T TWO TEAMS. They’re one conversation.”
GET IN TOUCH
TELL US ABOUT YOUR BRAND.
We'll come back to you within one business day.
