Outsourced customer service for brands in Ireland
EVERY CUSTOMER ANSWERED in your brand voice.
Omnichannel customer service for founders and growing brands. DMs, email, live chat, WhatsApp and reviews — every message handled by a real person, with proper escalation built in, and what your customers tell us fed back into the business.
ONE TEAM. Every channel.
INBOX & DMS
Instagram, TikTok and Facebook messages plus your shared inbox — answered quickly and consistently.
Order questions, sizing, delivery and aftercare handled with clear, friendly replies.
LIVE CHAT & WHATSAPP
Real-time help while customers are deciding — the conversations that turn browsers into buyers.
REVIEWS
Trustpilot, Google and REVIEWS.io monitored and answered, the good and the bad.
RETURNS & REFUNDS
Returns, exchanges and refunds processed properly and in line with your policy.
CS POLICY & TONE
Policies, saved replies and a tone of voice written for your brand, so every answer sounds like you.
ESCALATION
Clear routes for complaints, faulty products and anything that needs you — nothing slips through.
REPORTING & INSIGHT
Monthly reports on volumes, response times and what customers love, ask and complain about.
FEEDS INTO STRATEGY →REAL CONVERSATIONS. Real customers.
A few of the brands whose customers we look after, answered quickly, warmly and in their own voice.
FROM FIRST MESSAGE to loyal customer.
- 01ONBOARD
We learn your products, policies and tone of voice.
- 02SET UP
Saved replies, escalation routes and the right tools in place.
- 03HANDLE
Every message, on every channel, answered by a real person.
- 04RESOLVE
Returns, refunds and issues closed out properly — not just replied to.
- 05REPORT
Monthly insight shared with you and fed into your marketing and strategy.
We work inside the tools you already use, or help you choose the right ones.
ZENDESK
TRUSTPILOT
GOOGLE REVIEWS
WHATSAPP
SHOPIFY INBOXCustomer service is where you hear the truth about your brand. We pass what customers say to your social, marketing and strategy, so every part of the business gets better — and customers keep coming back.
QUESTIONS, answered.
What is outsourced customer service?
It means a dedicated team outside your business looks after your customer messages for you. At Rasberri, real people answer your DMs, email, live chat, WhatsApp and reviews in your brand voice, process returns and refunds in line with your policy, and escalate anything that needs you. What customers tell us is fed back into your social and marketing and strategy.
Do you provide customer service for e-commerce brands in Ireland?
Yes. We're based in Dublin and look after customers for brands across Ireland and the UK, including LYNOTT, Acre Equestrian, Herd Jewellery and GIEOS. We handle order updates, sizing and stock questions, delivery and gifting, and international shipping. For Shopify stores we can work inside Shopify Inbox, and our web development team can help set up the right tools.
Which channels and tools do you cover?
Instagram, TikTok and Facebook DMs, your shared email inbox, live chat, WhatsApp and reviews on Trustpilot, Google and REVIEWS.io. We work inside the tools you already use, including Zendesk and Shopify Inbox, or help you choose the right ones. If you'd also like to cut down repetitive admin like inbox triage and scheduling, see AI integration.
Will the replies sound like our brand?
That's the point. During onboarding we learn your products, policies and tone of voice, then put your CS policy, saved replies and tone in place so every answer sounds like you. Every message is handled by a real person, and complaints, faulty products and anything that needs you follow a clear escalation route. Our business consultancy can help shape wider policies if you're starting from scratch.
Do you manage Trustpilot and Google reviews?
Yes. We monitor and reply to reviews on Trustpilot, Google and REVIEWS.io, the good and the bad, in your brand voice. What comes up in reviews is included in our monthly reporting, so you can see what customers love, ask about and complain about, and use it in your marketing and product decisions.
What reporting do we get?
You get monthly reports on message volumes, response times and what customers love, ask and complain about. We share that insight with you and feed it into your marketing and strategy, so every part of the business gets better. If you'd like reporting automated across sales, stock and marketing too, our AI integration service can build it.
READY FOR CUSTOMER SERVICE that sounds like you?
Tell us about your channels and volumes and we'll show you how we'd look after your customers.
TALK TO USONE SUPPORT SYSTEM. Everything you need, connected.
Rasberri is a support system for founders and growing brands. Use one service or bring them together: strategy shapes the brand, marketing brings customers in, service keeps them, AI makes every team faster and your website ties it all together.
Strategy, plans and priorities that every other team works from.
02 SOCIAL & MARKETING Brings customers inContent, community and campaigns in the voice the strategy defines.
03 CUSTOMER SERVICE Keeps them coming backEvery message answered well — and what customers say fed back into the business.
04 AI INTEGRATION Makes every team fasterSmarter logistics, reporting, systems and day-to-day operations across the business.
05 WEBSITE DEVELOPMENT Converts and connectsThe store, data and integrations everything else runs on.