E-COMMERCE CUSTOMER SERVICE for Irish and UK brands.
Outsourced customer care built for online brands, not call centres. Our Dublin team answers your DMs, emails, live chat, WhatsApp and reviews in your brand voice, handles orders, delivery questions and returns, and feeds what customers say back into the business.
EVERY CHANNEL, one voice.
INSTAGRAM & TIKTOK DMS
Product questions, sizing, gifting and comments answered quickly, so interest turns into orders.
EMAIL & HELPDESK
Your inbox or helpdesk (Gorgias, Zendesk, Shopify Inbox and more) worked through every day.
LIVE CHAT & WHATSAPP
Real-time answers while customers are still deciding, during the hours that matter to you.
ORDERS & DELIVERY
Where is my order, address changes, couriers and delays, handled with the tracking in front of us.
RETURNS & EXCHANGES
Returns, refunds and exchanges processed to your policy, with the reasons logged.
REVIEWS & REPUTATION
Google, Trustpilot and product reviews answered, and unhappy customers turned around.
PEAK & LAUNCH COVER
Extra hands for Black Friday, Christmas, sales and product drops, without hiring.
INSIGHT REPORTS
What customers ask, love and complain about, turned into fixes for product, site and marketing.
SEE CUSTOMER SERVICE →BUILT BY PEOPLE who run a brand.
Most outsourced customer service in Ireland is built for utilities, banks and phone queues. Online brands need something different: fast, friendly replies across social and chat, people who know the product, and someone who spots the pattern when the same question comes in twenty times.
We run customer service for our own brand, LYNOTT, every day. So we know what a delayed courier, a sizing question or a gift that has to arrive by Friday really means to a customer, and to your reviews.
- A Dublin-based team that writes in your brand voice, not a script
- Set up inside the tools you already use, including Shopify and your helpdesk
- Agreed response times and cover hours, including weekends and peaks
- Escalation rules so you only see what genuinely needs you
- A monthly insight report on what customers are telling you
- Optional AI-assisted replies, always with human review (AI integration)
LIVE IN a couple of weeks.
- 01LISTEN
A free brand health check to understand your channels, volumes and pain points.
- 02SET UP
Tone of voice, FAQs, policies, macros and access to your tools.
- 03SHADOW
We work alongside you first, so every reply sounds like your brand.
- 04RUN
We take the inbox, chat, DMs and reviews day to day.
- 05IMPROVE
Monthly insight and fixes that cut questions and lift reviews.
READY TO HAND OVER the inbox?
Tell us where your messages come from and how many you get. We will show you what great looks like and how quickly we can take it on.
BOOK A FREE BRAND HEALTH CHECKFREE · 30 MINUTES · NO OBLIGATION
QUESTIONS, answered.
Do you offer outsourced customer service for e-commerce brands in Ireland?
Yes. Rasberri is a Dublin-based team providing outsourced customer service for online and Shopify brands across Ireland and the UK. We cover social DMs, email, live chat, WhatsApp, reviews, orders, delivery questions and returns, in your brand voice. See our full customer service page for more.
How is this different from a call centre?
Call centres are built for phone queues and scripts. We are built for online brands: we reply across social, chat and email, learn your products, write like your brand, and report back on what customers are saying so you can fix the cause, not just the ticket.
Which tools and helpdesks do you work with?
We work inside the tools you already use, including Shopify, Shopify Inbox, Gorgias, Zendesk, Meta Business Suite, WhatsApp Business, Trustpilot and Google reviews. If you do not have a helpdesk yet, we will recommend and set one up through our web development team.
Can you cover weekends, sales and Black Friday?
Yes. We agree cover hours with you up front and can add extra capacity for launches, sales, Black Friday and Christmas, so you do not need to hire and train temporary staff.
How quickly can you start?
Usually within a couple of weeks. We start with a free brand health check, then set up your tone of voice, FAQs and access, and shadow your team before taking over.
How much does outsourced customer service cost?
It depends on your channels, message volumes and cover hours. We will give you a clear monthly quote after your free brand health check, so you only pay for the cover you need.