WHAT WE DO
SOCIAL MEDIA AND CUSTOMER SERVICE, RUN
TOGETHER.
SOCIAL MEDIA MANAGEMENT
STRATEGY. CONTENT.
COMMUNITY. CAMPAIGNS.
Every platform, managed day to day. We build the strategy, make the content, post it, monitor it and manage what grows around it — natively for each platform.
STRATEGYCONTENTCOMMUNITY
CAMPAIGNSCREATOR ACCESSSHOOT MANAGEMENT
CUSTOMER SERVICE — OMNICHANNEL
DM. EMAIL. LIVE CHAT.
WHATSAPP. REVIEWS.
All of it. One team. Every inbound message handled by a real person, in your brand voice, with proper escalation built in.
INBOX & DMSLIVE CHATWHATSAPP
REVIEWSRETURNSCS POLICY
CUSTOMER SERVICE, CONNECTED
Trustpilot
Zendesk
WhatsApp
Google Reviews
REVIEWS.io
HOW WE WORK
TOGETHER
TOGETHER
THREE WAYS TO WORK WITH US. ALL BUILT AROUND YOU.
FOUNDATION
CUSTOMER SERVICE COVER
Inbox & DM management
Live chat or WhatsApp
Trustpilot & Google Reviews
Returns & refunds
CS policy creation
Monthly reporting
INTEGRATED
SOCIAL + CUSTOMER
SERVICE
Everything in Foundation
Social media management
Community management
Omnichannel support
Campaign management
Escalation workflow setup
Bi-weekly reporting
FULL SERVICE
STRATEGY + SOCIAL + CS
Everything in Integrated
Brand strategy & consultancy
Content creation & shoot management
Paid content & creator access
Systems & process implementation
Dedicated account lead
Weekly reporting & strategy
PLATFORM NATIVE
MADE FOR THE PLATFORM.
NOT ADAPTED TO IT.
SWIPE →
SOCIAL & CONTENT
Lynott →
CREATIVE CONTENT
Rasberri →
SOCIAL CONTENT
Boohoo →
CAMPAIGN CONTENT
The Promise Ring & Co →
SOCIAL CONTENT
Indigo Lune →
SOCIAL & CAMPAIGN
SNS →
CREATIVE DIRECTION
GIEOS →
SOCIAL CONTENT