OUR APPROACH

WE LEARN THE BUSINESS
BEFORE WE TOUCH THE CHANNELS.

01
DISCOVERY
Brand voice, products, internal teams, escalation routes and common questions. We learn the business from the inside first.
02
SYSTEMS
CS policies, escalation processes, response frameworks and reporting. The infrastructure that stops things falling through gaps.
03
ACTIVATION
Social, DMs, live chat, WhatsApp, reviews and returns — one team, one voice, connected from day one.
04
ONGOING
We report, review and improve across social performance, response times, sentiment and resolution as your brand grows.
ABOUT

TWO FOUNDERS. A FULL TEAM.
ONE THING WE DO REALLY WELL.

We started Rasberri because social and customer care shouldn't feel like two separate teams. We bring both together, so your brand feels like you wherever your customers meet it.

Lauren, Co-Founder
CO-FOUNDER

LAUREN

Lauren brings experience across brand building, luxury customer care and campaigns. She keeps the customer side running smoothly, from everyday support to the moments that need a human touch.

BRAND BUILDING LUXURY CS CAMPAIGNS OPERATIONS
Steph, Co-Founder
CO-FOUNDER

STEPH

Steph has spent over ten years working across social, content and digital strategy for brands in the UK and Ireland. She leads the social side, from everyday content to campaign planning.

SOCIAL STRATEGY CONTENT UK & IRELAND
OUR MISSION

CARE, CONTENT
+ COMMUNITY —
TOGETHER.

We believe people notice the whole experience — the post they save, the DM they send, the question they ask and how they're looked after afterwards.

That's why we don't see social and customer care as separate things. We bring content, community and support together so your brand feels like your brand wherever someone meets it.

MAKE EVERY TOUCHPOINT FEEL LIKE YOU.

THE TEAM

Account Managers

Your main point of contact and the person who gets to know your business properly. They keep everything moving, bring the team together and make sure the work always feels right for your brand.

Customer Service

The people looking after your customers every day. They get to know your tone, your products and how you like things handled, so every message feels helpful, personal and like it came directly from your team.

Social & Content

The team behind your content and social channels. From ideas and shoot days to captions, posting and community management, we take care of the day to day and keep your brand showing up consistently.